Warranty Policy

Warranty Policy

WHAT IS OUR WARRANTY POLICY?

  • At Fasham Beauty, we have a 30 day money back warranty for any products sold.
  • This warranty is 100% money back (less shipping & restocking fee) warranty through Fasham Beauty.
  • Most of our products do carry manufacturer warranty. For product that have manufacturer warranty, all claims have to be reported directly to the manufacturer after our 30 day warranty has expired which is from the day the order has been received.
  • The Fasham Beauty Warranty & The Manufacturer Warranty are good for defective products only. These warranties do not cover any misordered, misinstalled or abused items.
  • Claims for broken, damaged, shipped wrong or shortages will only be accepted for a period of 3 business days after receiving the merchandise.
  • All claims for defective materials have to be made within 21 days of purchase.
  • Defective products will be replaced/exchanged with identical/same item products.
  • Defective products will not be replaced for any misordered, misinstalled or abused items.
  • THERE WILL BE A 25% RESTOCKING FEE FOR RETURNED PRODUCTS IF OUR TECHNICIANS DETERMINE THAT THE RETURNED PRODUCTS WERE:
    • Misordered (Customer orders the wrong part and call the item defective, misinformed*)
    • Abused (Customer abuses product or does not follow manufacturer's instructions)
  • Shampoo, Conditioner, Hair Gels, Hair Care Items, Liquids, Wigs and Make Up are not returnable.

 

NOTE: Non Defective Uninstalled merchandise may be returned within 30 days after the receipt of purchased item. The buyer must pay a 25% restocking fee as well as all return shipping fees.

*At Fasham Beauty, we have a group of qualified advisors and technicians with over 20 years of experience in the Beauty Industry Field that are ready to answer all of your questions.  We at Fasham Beauty accept no responsibility for any claims such as being misinformed, not as expected or not performed as promised.

Please call us if you have any questions
PHONE: (800) 761-2793
FAX: (310) 550-7227
E-MAIL: fasham@fasham.com
Monday to Friday: 9:00 a.m. to 5:00 p.m. PST 


FREE GROUND SHIPPING ON ORDERS OF $75.00 OR MORE WITHIN THE UNITED STATES 
(EXCEPT ALASKA, HAWAII, AA, APOE AND AE ADDRESSES)

SHIPPING RATES
 
GROUND SHIPPING RATES
$0.00 To $75.00--$9.95 Per Order,  $75.00 Or More FREE GROUND SHIPPING
 
EXPRESS SHIPPING RATES
Express 3 Day - $19.99
Express 2 Day - $24.99
Express Overnight - $29.99
Monday-Friday, excluding federal holidays within the United States
 
INTERNATIONAL SHIPPING RATES
USPS International Priority Mail, AA, APOE And AE
Will be calculated after order has been received then E-mail for approval by customer

Order Tracking

Defective Items

Contact Us

Cancellation Policy

Warranty Policy

Return Policy

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