WHAT IS OUR RETURN POLICY?
- To return a product to Fasham Beauty you will need to request a Return Goods Authorization (RGA) Number through our Returns Department (email preferred) firstname.lastname@example.org.
- No Returns of any type will be accepted without RGA (Return Good Authorization) Number.
- Items returned with No RGA (Return Goods Authorization) Number will be refused and if accepted by mistake will be stored for a period of 21 business days and will be disposed of thereafter.
- Fasham Beauty and its management will assume no responsibility after the 21 business days for unclaimed items returned without RGA (Return Goods Authorization) Number.
- You can email us for a RGA (Return Goods Authorization) Number and we will respond to your request within 1 to 2 business days.
- All material returned to us with No RGA (Return Goods Authorization) Number will be refused and sent back to the sender at the sender's expense.
- Return the product in its original packaging and condition to the address we provide to you.
- Claims for broke, damaged, wrong shipping or shortages on items will only be accepted for a period of 3 business days after receiving the merchandise.
- Fasham Beauty does not accept exchanges. You need to return an item and purchase a new one.
- Please note that the picture/image shown for an item may not be accurate. Use the part number or the description to make your decision.
- All claims for defective materials must be made within 7 days after receipt of purchase.
- Defective products will be replaced/exchanged with identical/same item products.
- Defective products will not be replaced for any misordered, misinstalled, or abused items.
- THERE WILL BE 25% RESTOCKING FEE FOR RETURNED PRODUCTS IF OUR TECHNICIANS DETERMINE THAT THE RETURNED PRODUCTS WERE:
- Misordered (Customer orders the wrong part and call the item defective, misinformed*)
- Abused (Customer abuses product or does not follow manufacturer's instructions)
- Shampoo, Conditioner, Hair Gels, Hair Care Items, Liquids, Wigs and Make Up are not returnable.
NOTE: Non Defective Uninstalled Merchandise may be returned within 30 days after the receipt of purchase item. The buyer must pay a 25% restocking fee as well as all return shipping fees.
*At Fasham Beauty, we have a group of qualified advisors and technicians with over 20 years of experience in the Beauty Industry field that are ready to answer all of your questions. We at Fasham Beauty accept no responsibility for any claims such as being misinformed , not as expected or not performed as promised.
Please call us if you have any questions
PHONE: (800) 761-2793
FAX: (310) 550-7227
Monday to Friday: 9:00 a.m. to 5:00 p.m. PST
THE FOLLOWING INFORMATIONS IS NEEDED TO AUTHORIZED YOUR RETURN:
(1) Customer Name
(2) Online Order Number
(3) Item Model Number(s)
(4) Nature of the Problem