Defective Items

Defective Items

Defective items are items purchased from Fasham Beauty that do not perform to the original manufacturer specifications.  

  • All claims for defective materials have to be made within 21 days of purchase.
  • No Returns of defective products will be accepted without a RGA (Return Goods Authorization) Number.
  • You can email us for a RGA (Return Goods Authorization) Number, and we will respond to your request within 1 to 2 business days.
  • The return package must be clearly marked with the RGA (Return Good Authorization) Number on the outside of the package.
  • All items returned to us with out a RGA (Return Goods Authorization) Number, will be refused and be sent back to the sender at the sender's expense.
  • All defective items must be in the Original Box/Packaging.
  • Defective products will be replaced/exchanged with identical/same item products.
  • Defective products will not be replaced for any misorder, misinstalled, or Abused Items.
  • THERE WILL BE 25% RESTOCKING FEE FOR RETURNED PRODUCTS IF OUR TECHNICIANS DETERMINE THAT THE RETURNED PRODUCTS WERE:
    • Misordered (Customer orders the wrong part and call the item defective, misinformed*)
    • Abused (Customer abuses product or does not follow manufacturer's instructions)
  • Shampoo, Conditioner, Hair Gels, Hair Care Items, Liquids, Wigs and Make Up are not returnable.

NOTE: Non Defective Uninstalled merchandise may be returned within 30 days after the receipt of purchase item. The buyer must pay a 25% restocking fee as well as all return shipping fees.

*At Fasham Beauty, we have a group of qualified advisors and technicians with over 20 years of experience in the Beauty Industry Field that are ready to answer all of your questions.  We at Fasham Beauty accept no responsibility for any claims such as being misinformed, not as expected or not performed as promised.

Please call us if you have any questions
PHONE: (800) 761-2793
FAX: (310) 550-7227
E-MAIL: fasham@fasham.com
Monday to Friday: 9:00 a.m. to 5:00 p.m. PST


FREE GROUND SHIPPING ON ORDERS OF $75.00 OR MORE WITHIN THE UNITED STATES 
(EXCEPT ALASKA, HAWAII, AA, APOE AND AE ADDRESSES)

SHIPPING RATES
 
GROUND SHIPPING RATES
$0.00 To $75.00--$9.95 Per Order,  $75.00 Or More FREE GROUND SHIPPING
 
EXPRESS SHIPPING RATES
Express 3 Day - $19.99
Express 2 Day - $24.99
Express Overnight - $29.99
Monday-Friday, excluding federal holidays within the United States
 
INTERNATIONAL SHIPPING RATES
USPS International Priority Mail, AA, APOE And AE
Will be calculated after order has been received then E-mail for approval by customer

Order Tracking

Defective Items

Contact Us

Cancellation Policy

Warranty Policy

Return Policy

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